cv1971 Privacy Policy

1. Who We Are and How to Contact Us

cv1971 operates the online casino and sports betting platform accessible at cv1971.bio. We are the data controller responsible for the personal information you provide to us when registering and using our services. If you have any questions, concerns, or requests relating to this Privacy Policy or the data we hold about you, you may contact our data protection team at any time by emailing [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days.

2. What Personal Data We Collect

When you register and use cv1971, we may collect the following categories of personal data:

Registration and Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify the 21+ age requirement).
• Residential address, city, and postcode.
• Email address and mobile phone number registered in Bangladesh.
• Username and encrypted password.

Verification and KYC Data

• Copies of government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address documentation (utility bills, bank statements, or official correspondence).
• Proof of payment method ownership where required for anti-money laundering checks.

Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., registered bKash number, Nagad account, Rocket number, or masked card details).
• Transaction history including bet placement, game activity, bonus redemptions, and account balance movements.
• Currency denomination (Bangladeshi Taka, BDT).

Technical and Usage Data

• IP address, device type, operating system, and browser version.
• Session timestamps, pages visited, games played, and features accessed.
• Cookies and similar tracking technologies (see Section 8 for full cookie details).
• Approximate geolocation derived from IP address.

Communications Data

• Records of correspondence between you and cv1971 customer support, including emails, live chat transcripts, and complaint records.
• Your marketing preferences and opt-in or opt-out status for promotional communications.

3. How We Use Your Personal Data

cv1971 processes your personal data only where we have a lawful basis to do so. The following table summarises our primary processing activities:

Purpose	Lawful Basis
Creating and managing your player account	Contract performance
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other methods	Contract performance
Verifying your identity and age (KYC / 21+ check)	Legal obligation & contract
Detecting and preventing fraud, money laundering, and abuse	Legal obligation & legitimate interests
Providing customer support and resolving complaints	Contract performance & legitimate interests
Sending transactional notifications (deposit confirmations, withdrawal updates)	Contract performance
Sending promotional offers, bonuses, and newsletters	Consent (opt-in only)
Responsible gaming monitoring and intervention	Legal obligation & legitimate interests
Improving platform performance and personalising your experience	Legitimate interests
Complying with applicable laws and regulatory requirements	Legal obligation

4. How We Share Your Personal Data

cv1971 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors and banking partners: We share the minimum necessary financial data with payment service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard) strictly to process deposits and withdrawals on your behalf.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data in connection with the games they supply to the cv1971 platform. These providers process data only as our data processors under contractual obligations.
• Identity verification services: Third-party KYC and anti-fraud providers may receive identity document data solely to carry out verification checks. All such providers are bound by strict data processing agreements.
• Legal and regulatory authorities: We may disclose your personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or to protect the rights and safety of cv1971 and its players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of cv1971's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will remain protected.

All third parties with whom we share personal data are required to handle that data securely, in accordance with applicable data protection law, and only for the purposes for which it was shared.

5. International Data Transfers

cv1971 operates a platform primarily serving players in Bangladesh. Some of our service providers and game studio partners may be located outside Bangladesh. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which it would receive under applicable Bangladeshi data protection principles. These safeguards may include contractual protections and data processing agreements with recipient organisations.

6. How Long We Retain Your Data

cv1971 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including to maintain your active account, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active account data: Retained for the lifetime of your cv1971 account and for a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the communication or from the resolution of any related dispute.
• Marketing preferences and consent records: Retained until you withdraw consent or for three (3) years from last interaction, whichever is sooner.
• Technical logs and usage data: Retained for up to twelve (12) months unless required for longer by an active investigation or legal obligation.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with any individual player.

7. Your Data Protection Rights

As a cv1971 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal obligations to retain certain records, including financial and KYC data.
• Right to restrict processing: You have the right to request that we temporarily stop processing your data in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests. You also have an absolute right to object to your data being used for direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that some rights are subject to limitations and may not apply in every circumstance. We will always explain the basis for any refusal to act on a request.

8. Cookies and Tracking Technologies

cv1971 uses cookies and similar technologies on the platform to ensure it functions correctly, to remember your preferences, and to analyse how players interact with our services. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to operate. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and display options so you do not need to reconfigure them on each visit.
• Analytics cookies: Used to collect anonymised data about how players use the platform — which pages are visited, how long sessions last, and which features are most used. This data is used solely to improve the cv1971 experience.
• Marketing and personalisation cookies: Used only with your prior consent to deliver relevant promotional content based on your browsing and gaming activity on the cv1971 platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the platform. For analytics and marketing cookies, your consent is requested separately and may be withdrawn at any time by adjusting your account preferences or browser settings.

9. Children and Minors

cv1971 is strictly an adult platform. No person under the age of 21 is permitted to register an account or use any cv1971 service. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with our safeguarding obligations. If you believe a minor may have created a cv1971 account, please notify us immediately at [email protected].

10. Security Measures

cv1971 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the cv1971 platform.
• Encrypted storage of sensitive data, including passwords (stored as one-way cryptographic hashes) and financial records.
• Role-based access controls ensuring that only authorised personnel can access player data, on a strict need-to-know basis.
• Regular security assessments and monitoring of our systems for vulnerabilities and suspicious activity.
• Two-factor authentication options available to players to further secure their accounts.

While we take all reasonable precautions to protect your data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your cv1971 account has been compromised, please contact our support team at [email protected] immediately.

11. Marketing Communications

cv1971 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, tournaments, and special offers relevant to Bangladesh players. We will only send marketing communications where you have provided explicit consent to receive them at the time of registration or subsequently through your account preferences.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "unsubscribe" link present in any marketing email we send.
• Updating your notification preferences within your cv1971 account settings.
• Contacting our support team at [email protected] and requesting removal from our marketing list.

Withdrawal of marketing consent will not affect the delivery of essential transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and responsible gaming messages, which are necessary for the operation of your account.

12. Third-Party Links and Services

The cv1971 platform may reference third-party payment providers and game studios by name. These are separate organisations operating under their own privacy policies. cv1971 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of cv1971, including your payment provider (e.g., bKash, Nagad, Rocket) and your device manufacturer.

13. Changes to This Privacy Policy

cv1971 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. We encourage you to review this page periodically. Your continued use of the cv1971 platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes.

14. Contacting Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a complaint about how cv1971 has handled your personal data, please contact our team. We are committed to addressing all privacy enquiries professionally and promptly. Email us at [email protected] with the subject line "Privacy Request" and include your registered account username so we can locate your records efficiently. We will acknowledge your request within 48 hours and provide a full response within 30 calendar days.